Glossary
Human Handoff
Passing a question from an AI assistant to a person on your team.
A human handoff is when an AI assistant passes a question it can't answer well to a person. A good handoff keeps the visitor's question and contact details, so nobody has to repeat themselves. Handoffs can go to a live chat agent, a helpdesk ticket or an email inbox.
In CertifChat, hand-off is off until you turn it on. When an answer is unsure, the visitor can leave their email and question, and you get an email you can reply to directly, with a link to the full conversation.
See how hand-off works in CertifChat.
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