Glossary
Per-Resolution Pricing
Paying an AI support tool a fee for each customer question it resolves.
Per-resolution pricing means an AI support tool charges a fee each time it resolves a customer's question, instead of a fixed plan. Intercom lists Fin from $0.99 per outcome and Zendesk lists $2.00 per automated resolution pay-as-you-go (both checked October 21, 2026). The bill grows with your volume, so a busy month costs more.
At 300 AI-answered chats a month with 65% resolved, that is 195 resolutions: about $193 at $0.99 each, or $390 at $2.00 each before any included resolutions.
CertifChat bills prepaid credits per reply instead, with a monthly cap you set, so you know the most a month can cost before it starts.
Compare the numbers on the Intercom Fin alternative page.
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