Reliability
Hand-off when unsure: send unsure questions to your inbox
Every answer gets a confidence score. Turn on hand-off and, when an answer is unsure, the widget offers the visitor a way to reach your team: they leave their email and question, and you get an email you can reply to.
What you get
- A confidence score on every answer
- With hand-off on, low-confidence answers come with an offer to reach your team
- Hand-off arrives as an email you can reply to, with a link to the full conversation
- Questions it couldn't answer are logged as knowledge gaps
- Test answers in the playground before you go live
How it works
Score every answer
Based on how well the content it found matches the question, each reply gets a confidence score.
Offer a person when unsure
With hand-off on, a low-confidence answer comes with an offer to contact your team. The visitor leaves their email and question, and you get an email you can reply to directly.
Learn from the gaps
Questions it couldn't answer well are logged, giving you a list of content to add so fewer questions need you next time.
Related features
Explore more of what your assistant can do.
Frequently asked questions
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