Blog
Guides for support teams using AI
How to train an assistant on your own content, reduce support tickets, and keep costs predictable, written for the people doing the work.
How Much Does an AI Chatbot Cost?
What drives the cost of an AI chatbot: model and token usage, conversation volume, and the guardrails that prevent a surprise bill from a traffic spike.
What Is a RAG Chatbot?
A plain-language explainer of RAG chatbots, covering how retrieval-augmented generation grounds answers in your own content and why it reduces hallucinations.
How to Reduce Support Tickets with AI
How an AI assistant trained on your docs deflects repetitive support tickets: the questions to automate first, and how to measure deflection honestly.
How to Train an AI Chatbot on Your Website
A practical walkthrough of training an AI chatbot on your own website and docs: what to feed it, how indexing works, and how to keep answers accurate.
Put your knowledge to work today
Connect your sources, drop one snippet on your site, and start deflecting tickets. We are opening CertifChat to a first group soon.