Alternative
The Zendesk AI alternative that answers from your docs
Zendesk bills AI agents per automated resolution on top of agent seats. CertifChat bills prepaid monthly credits with a cap you set, answers only from your docs and website, and sends unsure questions to your inbox when you turn hand-off on.
Why teams look for a Zendesk AI alternative
These are the neutral reasons people start shopping, not knocks against the tool.
- Automated resolutions add a fee per question on top of seats, and you want a fixed monthly cost.
- You are a small team that answers support by email and doesn't need a full helpdesk.
- You want answers only from your own docs, with the questions it couldn't answer logged for you.
- If Zendesk AI already works for you and the cost is fine, stay where you are.
Where CertifChat stands out
- Prepaid plans from $29 a month for 3,000 replies, with top-ups or auto-recharge capped by a limit you set.
- No fee per resolution: credits are spent per reply, and you see them in your dashboard.
- Answers only from your pages, docs and files, and says so when your content doesn't cover a question.
- With hand-off on, unsure questions arrive as an email you can reply to.
- One script tag on your site or docs, with no helpdesk to adopt.
CertifChat vs Zendesk AI at a glance
A side-by-side on the features support teams ask about most. Competitor specifics can change, so check their site for the latest.
| CertifChat | Zendesk AI agents | |
|---|---|---|
| How you pay | Prepaid credits from $29 a month | $2.00 per resolution, plus seats |
| Cost at 300 AI-answered chats a month | $29 (Starter) | About $390, less included resolutions |
| Included AI answers | 3,000 replies (Starter) | 5 to 10 per agent a month |
| Seats | Included in each plan | From $55 per agent a month |
| Answers only from your content | Check their site |
Frequently asked questions
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