Support
Ticket deflection: answer the repeat questions before they reach you
Most support email is the same few questions. CertifChat answers them from your docs, so the questions that reach your inbox are the ones that need you.
What you get
- Answers the repeat questions your docs already cover
- Logs every question it couldn't answer, with one click to add the answer
- Optional email hand-off: unsure questions reach your inbox with the visitor's email
- Shows how many questions it answered with confidence
- Prepaid credits with a monthly cap you set, so volume never surprises you
How it works
Answer the routine
When a visitor asks something your content covers, the assistant answers on the spot, without a ticket or an email to your team.
Send the rest to you
Turn on hand-off and, when an answer is unsure, the visitor can leave their email and question. You get an email you can reply to directly, with a link to the conversation.
Close the gaps
Questions it couldn't answer well are logged as knowledge gaps. Add the answer in one click, or fix the page, and the next visitor gets it.
Related features
Explore more of what your assistant can do.
Frequently asked questions
Put your knowledge to work today
Connect your sources, drop one snippet on your site, and start deflecting tickets. Start on Starter: 7 days for a one-time $9.