What does the analytics dashboard show?

Resolution and escalation rates, full conversation transcripts, and a knowledge-gap report of questions the assistant could not answer well.

How do knowledge-gap reports help?

They tell you which content is missing or weak based on real questions, so you add the highest-impact pages first and deflect more tickets.

Can I see individual conversations?

Yes. Transcripts are stored in the dashboard and show the visitor's questions, the assistant's answers, and the sources it cited.

Insight

Conversation analytics: see what customers ask and what's missing

The dashboard turns every conversation into insight: resolution and escalation rates, full transcripts, and a knowledge-gap report that tells you exactly what content to add to deflect more tickets.

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What you get

Resolution and escalation rates at a glance
Full searchable transcripts of every conversation
Knowledge-gap reports surface unanswered and weakly answered questions
See what customers actually ask, in their own words
Prioritize content work by real demand, not guesswork

How it works

Step 1

Measure outcomes

Resolution and escalation rates show how much your assistant is deflecting and where it hands off, so you can prove the impact on support volume.

Step 2

Read the transcripts

Every conversation is stored and searchable, including which sources were cited, so you can audit answer quality and spot patterns.

Step 3

Fix the gaps

Knowledge-gap reports rank the questions the assistant struggled with, turning your analytics directly into a to-do list for new content.

Related features

Explore more of what your assistant can do.

Frequently asked questions

Put your knowledge to work today

Connect your sources, drop one snippet on your site, and start deflecting tickets. We are opening CertifChat to a first group soon.

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