What does the analytics dashboard show?

Conversations, the share of questions answered with confidence, average confidence, full transcripts with the pages each answer used, and a list of knowledge gaps.

Does the resolution rate count solved tickets?

No. It is the share of answerable questions the assistant answered with confidence. It can't see whether the visitor's problem was solved afterwards.

Can I see individual conversations?

Yes. Each conversation shows the visitor's questions, the assistant's answers and the pages it used.

Insight

Conversation analytics: see what customers ask and what's missing

Your dashboard shows what visitors ask, how many questions the assistant answered with confidence, every conversation with the pages each answer used, and the questions it couldn't answer, so you know what to write next.

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What you get

How many questions were answered with confidence, and the average confidence
Every conversation, with the pages each answer used
Knowledge gaps: the questions it couldn't answer well
What customers actually ask, in their own words
A list of content to add, based on real questions

How it works

Step 1

See the totals

The overview shows conversations, the share of questions answered with confidence, and the average confidence over time.

Step 2

Read the conversations

Every conversation is stored with the pages each answer used, so you can check answer quality and spot patterns.

Step 3

Fix the gaps

Knowledge gaps list the questions the assistant struggled with. Add an answer in one click or fix the page.

Related features

Explore more of what your assistant can do.

Frequently asked questions

Put your knowledge to work today

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