Knowledge depth & retrieval compared
CertifChat vs SiteGPT
SiteGPT and CertifChat both turn your content into a chat assistant. This comparison focuses on how much they can learn from and how sharply they retrieve the right answer.
Side by side: knowledge depth & retrieval
Competitor specifics can change, so check their site for the latest before deciding.
| CertifChat | SiteGPT | |
|---|---|---|
| Website / sitemap crawl | ||
| PDF, document, and Q&A upload | Yes | Check their site |
| Hybrid retrieval (dense + BM25, RRF) | Not a published feature | |
| Per-answer confidence score | Not a published feature | |
| Support analytics (resolution, escalation, gaps) | Check their site | |
| Prepaid credit pricing, published up front | Check their pricing |
The takeaway
SiteGPT is a focused, easy way to turn a website into a chatbot. CertifChat is built for teams whose knowledge spans more than web pages: it crawls your site and sitemap and ingests PDFs, documents, and Q&A, then grounds answers with hybrid retrieval (dense + BM25, reciprocal-rank fusion) narrowed to the top 3–5 chunks. Each reply carries inline citations and a confidence score. Check SiteGPT's current capabilities on their site, as products change.
Frequently asked questions
Put your knowledge to work today
Connect your sources, drop one snippet on your site, and start deflecting tickets. We are opening CertifChat to a first group soon.