Integration
Add an AI chatbot to Shopify
Help shoppers get instant, accurate answers about products, shipping, and returns. Add the CertifChat widget to your Shopify storefront with one snippet, no app required.
How to add CertifChat to Shopify
The snippet is the same on every platform; only where you paste it changes.
- Sign up for CertifChat and point it at your Shopify store URL so it can index your product, policy, and help pages.
- Copy your embed snippet from the Widget page in the CertifChat dashboard.
- In Shopify, go to Online Store → Themes → Edit code, open theme.liquid, and paste the snippet just before the closing </body> tag, then save.
- Add your storefront origin (and your custom domain, if you use one) to the CertifChat origin allowlist.
- Preview your store and ask a few product and policy questions to check the answers.
Why teams use CertifChat with Shopify
- No plugin or app to install: the same short script runs on any Shopify site.
- Answers only from your pages, docs and files, and says so when your content doesn't cover a question.
- Every question it couldn't answer is logged, so you know which page to write next.
- Turn on hand-off and unsure questions reach your inbox with the visitor's email, ready for a reply.
- The widget only loads on the domains you allow.
- Prepaid credits with a monthly cap you set, so a busy month never becomes a surprise bill.
Frequently asked questions
Put your knowledge to work today
Connect your sources, drop one snippet on your site, and start deflecting tickets. Start on Starter: 7 days for a one-time $9.