Alternative
The Chatbase alternative that answers from your docs
Chatbase is a popular way to spin up an AI chatbot from your content. CertifChat is built for small support teams: it answers only from your docs and website, logs what it couldn't answer, and bills prepaid credits with a cap you set.
Why teams look for a Chatbase alternative
These are the neutral reasons people start shopping, not knocks against the tool.
- You want a confidence score on each answer, and unsure questions sent to your inbox when you turn hand-off on.
- You want more replies per dollar, and CertifChat's Starter includes 3,000 credits for $29.
- You'd like to rehearse the assistant against real questions before it goes live, inside the product.
- You prefer prepaid pricing where any extra spend is capped by a limit you set yourself.
Where CertifChat stands out
- A confidence score on every answer, and optional email hand-off when the assistant isn't sure.
- Your dashboard shows which pages each answer used, so you can check any reply.
- Prepaid credit plans (Starter 3,000, Growth 10,000, Scale 40,000 credits per month) with top-up packs and opt-in auto-recharge, so there are no surprise bills.
- Built-in test and simulation playground to rehearse answers before publishing.
- Hybrid retrieval (semantic vector search plus Postgres full-text search, merged with reciprocal-rank fusion) narrowed to the top-ranked chunks.
- One Shadow-DOM script tag with per-account branding and an origin allowlist.
CertifChat vs Chatbase at a glance
A side-by-side on the features support teams ask about most. Competitor specifics can change, so check their site for the latest.
| CertifChat | Chatbase | |
|---|---|---|
| Trains on your site, docs, PDFs, and Q&A | ||
| See which pages each answer used | Yes, in your dashboard | Check their site |
| Per-answer confidence score | Check their site | |
| Built-in test / simulation playground | Check their site | |
| Included credits per month | Starter 3,000 / Growth 10,000 / Scale 40,000 | Credit / message based, check their pricing |
| Prepaid, user-capped spend (no surprise bills) | Prepaid credits + auto-recharge limit you set | Check their site |
| Embeddable widget | Shadow-DOM, one script tag | Yes |
Frequently asked questions
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