Software
AI Chatbot for SaaS
Your users live in your docs and help center. CertifChat trains on them and answers product questions in-app, deflecting support tickets while pointing users to the exact section they need.
The problem
Where support breaks down for saas teams.
- Users open tickets for things already covered in the docs
- Onboarding questions repeat for every new signup
- Docs are thorough but hard to search at the moment of need
- Support can't scale linearly with user growth
How CertifChat helps
Train on your content, embed one snippet, and start deflecting.
- In-product answers that cite the exact doc or help-center section
- Lower ticket volume as routine how-to questions self-resolve
- Faster onboarding with instant answers to setup questions
- Knowledge-gap reports that show which docs to write next
Frequently asked questions
Put your knowledge to work today
Connect your sources, drop one snippet on your site, and start deflecting tickets. We are opening CertifChat to a first group soon.