Support
AI Chatbot for Help Centers
A help center only helps if people read it. CertifChat turns yours into a conversation: it answers from your articles, logs what they don't cover, and can email unsure questions to your team.
The problem
Where support breaks down for help-center teams.
- Customers skip the help center and open a ticket anyway
- Articles exist but are hard to find at the right moment
- Agents re-answer the same questions every day
- No clear view of which articles are missing
How CertifChat helps
Train on your content, embed one snippet, and start deflecting.
- Answers drawn from your help-center articles
- Routine questions resolved before they become tickets
- Optional email hand-off for anything the articles don't cover
- Knowledge-gap reports that prioritize new articles
Frequently asked questions
Put your knowledge to work today
Connect your sources, drop one snippet on your site, and start deflecting tickets. Start on Starter: 7 days for a one-time $9.