Support
AI Chatbot for Help Centers
A help center only deflects tickets if people read it. CertifChat turns yours into a conversation: it answers from your articles, cites them, and escalates anything it can't resolve to your team.
The problem
Where support breaks down for help centers teams.
- Customers skip the help center and open a ticket anyway
- Articles exist but are hard to find at the right moment
- Agents re-answer the same questions every day
- No clear view of which articles are missing
How CertifChat helps
Train on your content, embed one snippet, and start deflecting.
- Answers drawn from your help-center articles, with citations
- Routine questions resolved before they become tickets
- Confidence-based handoff for anything the articles don't cover
- Knowledge-gap reports that prioritize new articles
Frequently asked questions
Put your knowledge to work today
Connect your sources, drop one snippet on your site, and start deflecting tickets. We are opening CertifChat to a first group soon.