Retail
AI Chatbot for Ecommerce
Shoppers ask about sizing, shipping, returns, and stock before they buy. CertifChat trains on your store and policy pages and answers those questions instantly, so buyers don't bounce and your inbox stays clear.
The problem
Where support breaks down for ecommerce teams.
- Pre-sale questions go unanswered after hours and the sale is lost
- The same shipping, returns, and sizing questions flood support daily
- Policy details are buried across multiple pages shoppers won't dig through
- Support volume spikes around launches and holidays
How CertifChat helps
Train on your content, embed one snippet, and start deflecting.
- Instant 24/7 answers on shipping, returns, sizing, and product details
- Fewer repetitive tickets so your team handles the orders that matter
- Cited answers pulled straight from your real policy and product pages
- Handoff to a person for order-specific issues, with full context
Frequently asked questions
Put your knowledge to work today
Connect your sources, drop one snippet on your site, and start deflecting tickets. We are opening CertifChat to a first group soon.